Plans and Subscriptions
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I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or a bot that just redirects you without any real help. Oh! And the kicker! To access any of this you have to sign into Dropbox! Something that is pretty hard to do when you have deleted you account. I had to register again just submit this! I should be refunded and no longer charged. I’m sure this will go no where and this won’t happen. It’s criminal to keep charging me after a cancelation of service and straight up wrong to make amending the issue this difficult.
Hey Hannah,
Yes its from the same email that the email got send to. If you need to take a closer look I don't mind if you email me directly please.
Thanks, Finn
Hey @Finnkara2000 - thanks for the clarification there.
I've just sent you a email to have a further look internally, so please have a look at your inbox and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey Walter unsure if I received your email to help with this ![]()
Thanks for the nudge @Finnkara2000
If you can't find my message in your email's inbox or spam/junk folder, please let me know so I can open a new ticket for you.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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