cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox still charged me after account was cancelled.

Dropbox still charged me after account was cancelled.

MikeMurray978
New member | Level 2

I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or a bot that just redirects you without any real help. Oh! And the kicker! To access any of this you have to sign into Dropbox! Something that is pretty hard to do when you have deleted you account. I had to register again just submit this! I should be refunded and no longer charged. I’m sure this will go no where and this won’t happen. It’s criminal to keep charging me after a cancelation of service and straight up wrong to make amending the issue this difficult.

23 Replies 23

Finnkara2000
Explorer | Level 3

Hey Hannah,

 

Yes its from the same email that the email got send to. If you need to take a closer look I don't mind if you email me directly please.

 

Thanks, Finn

Walter
Dropbox Staff

Hey @Finnkara2000 - thanks for the clarification there.

 

I've just sent you a email to have a further look internally, so please have a look at your inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Finnkara2000
Explorer | Level 3

Hey Walter unsure if I received your email to help with this :slightly_smiling_face:

Walter
Dropbox Staff

Thanks for the nudge @Finnkara2000 

 

If you can't find my message in your email's inbox or spam/junk folder, please let me know so I can open a new ticket for you.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    Finnkara2000 Explorer | Level 3
  • User avatar
    Spacedout3 Explorer | Level 3
What do Dropbox user levels mean?