Email Address Changed - How to Cancel Account on Invalid Email?

[Alex41510]

Hello,

Recently my work email address due to a email hack that affected our company. My dropbox account was registered under the email that has now changed. I have created a new account under the new address however I need to cancel the billing on the other account, how can I do that without being able to verify the login code Dropbox is trying to send to that address? Can someone from the Dropbox team please respond with the solution? Thank you!

[Walter]

Hi @Alex41510, welcome to the Community and sorry to hear about this.

Would it be OK if we reach out via email to have a further look internally?

Let me know and I'll use the email address that's linked to your profile here, on our Community.

Thanks!

[Alex41510]

Hi @Walter,

Yes please thank you for the quick response.

[Megan]

Hi @Alex41510, I just sent you an email. 

Reply back to me, and we'll take it from there.

Cheers!