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Error 500 while updating Dropbox Package

Error 500 while updating Dropbox Package

AZ20
New member | Level 2
Go to solution

I am trying to update my package and it's giving me a Error 500 as soon as I Confirm change after package selection. I can see the link changing to shopper but the error screen comes up.  Really struggling with it and help needed. error screen.jpg

 

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @AZ20, sorry to hear you're having issues with this.

 

Can you please clear your browser's cache or try another browser and let us know if you still get this error?

 

Also, what plan are you on at the moment?

 

Keep us posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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View solution in original post

2 Replies 2

Walter
Dropbox Staff
Go to solution

Hey @AZ20, sorry to hear you're having issues with this.

 

Can you please clear your browser's cache or try another browser and let us know if you still get this error?

 

Also, what plan are you on at the moment?

 

Keep us posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

AZ20
New member | Level 2
Go to solution

Yes I tried from another device and it worked. 

 

Thank you so much.

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    AZ20 New member | Level 2
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    Walter Dropbox Staff
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