Error when trying to login to my upgraded account, which still appears as a free Basic one

eroach23 · ‎11-05-2022

I upgraded my account to plus. I keep getting an error with logging into the upgrade and to contact customer support. But because it still thinks I’m a basic subscriber I can’t email, etc. Anyone know how to contact them?

Mark · ‎11-06-2022

What is the error @eroach23 ?

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eroach23 · ‎11-06-2022

Upgrade Failed
An unknown error occurred please contact support.

Hannah · ‎11-07-2022

Hey @eroach23, how did you upgrade your account, directly through our website, or through the Dropbox app on your phone?

And did the payment actually go through?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Error when trying to login to my upgraded account, which still appears as a free Basic one

Error when trying to login to my upgraded account, which still appears as a free Basic one

Re: Error when trying to login to my upgraded account, which still appears as a free Basic one

Re: Error when trying to login to my upgraded account, which still appears as a free Basic one

Re: Error when trying to login to my upgraded account, which still appears as a free Basic one

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