cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Extended Version History plan refund

Extended Version History plan refund

mliisajarve
Helpful | Level 5
Go to solution

Hi! 

 

Can someone help me and inform me, what can I do?

I was login on my Dropbox account in mobile phone and suddenly appeared the modal on the screen and I accidentally clicked on “Confirm”, but it was some kind of Extended Recovery History subscription or something like that. I didn’t want this but billing was already done. I cancelled the file verion history subscription but it says that Extended Version History scheduled for removal on February 5, 2024 (as my Plus plan will renew then).  I want to ask for refund because I din’t want this subscription or file recovery thing. This kind of pop-up modal shouldn't be there like that so this kind of mistakes won't happen. I thought it is some kind of cookie policy pop-up. 

 

I am not able to press “Submit” button so I can't send my refund request to Dropbox support in support Center > Send Email. Everything in Dropbox seems to be broken now. 

 

Thank You in advance!

1 Accepted Solution

Accepted Solutions

mliisajarve
Helpful | Level 5
Go to solution
Hi!
Yes, I was able to submit my request through the “Other” form and I already got my refund, so all perfect now 🙂 So this topic is solved now.

View solution in original post

5 Replies 5

Mark
Super User II
Go to solution

You'll need to contact Dropbox via www.dropbox.com/support for assistance - as this is a public forum nobody here can help.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

mliisajarve
Helpful | Level 5
Go to solution

@Mark Sadly I can’t because I can’t submit my request form. Nothing happens like I read some other users have also experienced. Have tried Chrome and Safary. 

mliisajarve
Helpful | Level 5
Go to solution

The refund request form is broken as others have had the same issue. I was able to submit form in “Other” category so hope to get some help from there. 

Megan
Dropbox Staff
Go to solution

Hi @mliisajarve, happy Monday! 

 

Did you receive a ticket number once you submitted your request? If so, feel free to share it with me here. 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

mliisajarve
Helpful | Level 5
Go to solution
Hi!
Yes, I was able to submit my request through the “Other” form and I already got my refund, so all perfect now 🙂 So this topic is solved now.
Need more support?