Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system.
Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Moslaz, thanks for reaching out to us about this.
Are you trying to opt in for the free trial through our website or the app on your phone?
Can you send me a screenshot of what you see when you try to opt in for the trial?
Just make sure you hide any personal info on the screenshot.
Thanks in advance!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Would you mind attaching the screenshots instead?
You can click on the "reply" button and right above the reply box, there should be a camera icon that will allow you to attach them to your next reply.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi, still the same person but I had to go on a different account since it wasn't letting me go on my computer.
Anyway, here are the images.
Hi @Laqnam, could you try restoring the purchases by following these steps to see if they help?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Will I just have to wait until the subscription ends on my first account in order to purchase it on my second?
Just for clarification, the Dropbox mobile app is showing another email address, and that account when you login on the site has the subscription associated with it?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Here it is.
To clarify, I forgot that my main account had my Gmail attached, not my icloud email. But the second account (protonmail) is where I want the subscription to go.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!