Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system.
Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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From my Dropbox account iTunes
Yes, I received the email from Apple that the transaction had gone through, but my account on Dropbox is still showing Basic.
Have you made sure the account on the mobile device that you paid for is using the same email as the account you have on Dropbox?
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Yes, same account.
This is what happens
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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