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Free trial not working

Free trial not working

Moslaz
Explorer | Level 4
Go to solution
When I tried to upgrade to Plus or Professional free trials, it said I'd already been subscribed, but I'm still on Basic. I remember subscribing back in May of 2022, but I canceled, and I'm not paying for it at all.
24 Replies 24

maher1982
Super User
Well, if other people in the community couldn't help you in this issue, I suggest you to contact the Dropbox support.

lelpep
Explorer | Level 3

I did that, no reply!

Rich
Super User II

@lelpep wrote:

I did that, no reply!


How, and when?

 

Did you receive a ticket number when you contacted them? If so, reply with it here. Also, Dropbox Support does not work weekends so you'll need to wait until business hours for them to respond.

lelpep
Explorer | Level 3

Hannah
Dropbox Staff

Thanks for the ticket number, @lelpep.

 

I just replied to you and am waiting for your response, so we can look further into this. :slightly_smiling_face:


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    lelpep Explorer | Level 3
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    Rich Super User II
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