Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account, I have no use for it. I need these charges to stop!
@jdavis2023 wrote:
I received a charge on my credit card statement. I do not have a paid plan with Dropbox. I do not know what this charge is for. I have tried to use the card lookup tool but that isn't working.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
@Vicelord wrote:
Dropbox has been taking money from me for sometime now with unauthorized transactions.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hey @lavelhicks , sorry to hear about this!
Can you use our payment lookup tool, to find out which email address is associated with the subscription?
Is it bringing up your own email address or an address you don't know?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Sorry to jump in here @lavelhicks !
I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi... I downgraded my account one year ago from Pro to basic (free). On May 15 of this year, about a year after my downgrade in 2022, I was charged $127.37 ...... I'm only on/using the free/basic plan and am not sure why I was charged this amount. My current account only shows it as a free/basic account. How do I get a refund and stop DropBox from continuing to charge me in the future?
The charge is listed as Dropbox [email removed as per Community Guidelines]
Hey @JosephHenryM, I hope you're doing well!
Feel free to have a look at Rich's response here. That should help you identify where the charge is coming from, and how to proceed.
If you have any questions, I'm here!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!