Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account, I have no use for it. I need these charges to stop!
turns out that that is a very hard ID to obtain.
Hi @whynosupport, could you clarify what you mean in more detail? Were you able to locate your account or contact Dropbox support in order to investigate?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I am being charged a yearly subscription for a dropbox account I do not have access to.
On my credit card bill the payment is shown being made to Dropbox but there is no transaction ID shown beside the Dropbox payment
I am looking to gain access to this dropbox account please, can someone help me this. I have tried to use the various bot help options but they cannot help with my situation.
Hi @Subs1, thanks for posting here today!
Just to clarify, do you wish to access the account, in order to cancel the charge?
I'm asking, because in this case we might be able to help you with the cancellation. Can we send you an email, in order for us to have a closer look into this?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I’ve tried over and over to get in touch with anyone to help me figure out why I have a charge for $212.13 on my credit card and how to get it reversed. I can’t find any person to talk to and even the so called support email sent me here to talk to the drop box community. Transaction ID removed
Hi @Sbaking, no worries, I got you!
I just created an email for you, in order to help in any way possible.
I'll see you there, cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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In my experience you have to handle this on your own as Drop Box does not have a Customer Service center to call and the autobot can't understand. I suggest putting a new card on file and never responding to emails from Dropbox. If you aren't already committed to a plan, I'd probably choose a new platform, this happens regularly.
HELP! I’ve also been charged monthly for a subscription $12.79. I have no idea how Dropbox has my card, but these charges need to stop. There’s also no transaction ID when I go to my credit card statements.
Hi @SS00, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!