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Waiting three months for a refund. What can I do?

Got charged after cancelling my subscription

DennisRossow
Explorer | Level 4

Does anyone know howe to contact Dropbox for a refund after you've cancelled a subscription?  I cleaned out my Dropbox storage weeks ago and cancelled my subscription online.  Today, I just got billed for another year.  Help!

8 Replies 8

Mark
Super User II

You need to contact them at www.dropbox.com/support and send proof of the cancellation which you got via email. 


 


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DennisRossow
Explorer | Level 4

I cancelled my Dropbox individual plan at least 7 days prior to renewal.  Then I got charged for another year anyway. DOES ANYONE FROM DROPBOX MONITOR THIS FORUM?  I have repeatedly sent emails to support because I'm NOT ALLOWED to talk to a real person.

Megan
Dropbox Staff

Hey there, @DennisRossow, sorry to hear about that! 

 

I'd be more than happy to help. I've opened a ticket on my end for you, and I'll be happy to take it from there. 

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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DennisRossow
Explorer | Level 4

Thank you, Megan!  Sorry I missed your ticket email.  Please resend, thank you.

Mark
Super User II

@DennisRossow wrote:

Thank you, Megan!  Sorry I missed your ticket email.  Please resend, thank you.


You can just reply back to it - it doesnt matter if its a few days old 🙂


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

DennisRossow
Explorer | Level 4

Except they closed out the ticket they created.  That's why I need Megan to respond again.

Rich
Super User II

@Megan 

Megan
Dropbox Staff

Hey @DennisRossow, no worries I just checked, and the ticket remains open. 

 

I'll reply back as soon as possible, thanks for the shout! 😉


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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