HP 100GB Promo

[scubnski]

Just purchased new HP computer and cannot activate one year 100GB Promo.  I have had Dropbox  account since 2021 through Quicken. I tried following instructions at this DB site with no luck...https://help.dropbox.com/storage-space/hp-promotion#:~:text=If%20you've%20recently%20purchased,on%20...Thanks for any help

[Walter]

Hey @scubnski, sorry to hear you're having issues with this.

If you haven't redeemed another HP promotion in the past, you should be able to redeem this normally. 

Can you let me know if you see any promotions listed in your account's plan tab?

Thanks!

[scubnski]

Thanks.. Dropbox saved the day. Recd an email yesterday saying the promo had been added to my account. Guess the old fashioned way can still work occasionally

[tunkeljb]

How do I redeem HP promo for 100 GB on new computer? I only have 4 GB when I installed Dropbox.

[Megan]

Hi @tunkeljb, welcome to our Community! 

In regards to your HP promotion, have you completed our Get Started steps and logged in to Dropbox on the pre-installed app? 

Keep me posted, and we'll take it from there! 

[tunkeljb]

Yes. Dropbox was not preinstalled. I installed Dropbox from www. Dropbox.com which downloaded the executable.

[Jay]

Hi @tunkeljb, there should've been an option to install the app via the promotional offer, which would've activated the quota onto your account. Did you manually download the Dropbox app from the site yourself?

[tunkeljb]

Yes I manually downloaded the executable from the Dropbox website.

[Megan]

Hey @tunkeljb, in that case, can I send you an email in order for us to have a closer look into this? 

[tunkeljb]

Yes please