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HP 100GB Promo

HP 100GB Promo

scubnski
Explorer | Level 3

Just purchased new HP computer and cannot activate one year 100GB Promo.  I have had Dropbox  account since 2021 through Quicken. I tried following instructions at this DB site with no luck...https://help.dropbox.com/storage-space/hp-promotion#:~:text=If%20you've%20recently%20purchased,on%20...Thanks for any help

18 Replies 18

Megan
Dropbox Staff

Hey @tunkeljb, I just sent you an email, I'll see you there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Doug_gibson
Explorer | Level 4
Hi, I have just bought an hp laptop. I can’t find out how to redeem the free 100gb Dropbox storage? I already have an account but it is still showing as a ‘basic’ (2Gb). Thank you anyone who can help. Doug

Nancy
Dropbox Staff

Hey @Doug_gibson

 

Have you checked out this Help Center article? If not, please give it a go, and let me know how it goes.

 

One thing to note is that the Dropbox app must come pre-loaded on your computer, in order to redeem this promotion.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Doug_gibson
Explorer | Level 4

Hi Nancy, thankyou yes I did see the article.  Unfortunately, when I opened the Dropbox app on starting the new laptop I was not offered the upgrade to 100Gb. Any other ideas welcome.  Doug

Hannah
Dropbox Staff

Hey @Doug_gibson, how do you know that your device is eligible for the promotion?

 

Did you get some kind of notification?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Doug_gibson
Explorer | Level 4
Hi Hannah, yes when I switched on the laptop one of the startup pages said 12 months of 100GB Dropbox storage of you signed up/logged on with the device.

Megan
Dropbox Staff

Can I send you an email, in order for us to have a closer look into this @Doug_gibson


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Doug_gibson
Explorer | Level 4

Megan, yes please do. [email removed as per Community Guidelines]

Megan
Dropbox Staff

Hi @Doug_gibson, I just sent you an email, I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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