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Re: HP+Dropbox promotional offer activation problem

HP+Dropbox promotional offer activation problem

sebastian12
Explorer | Level 3
Go to solution

I recently bought a HP Envy 360 and signed up for the HP+Dropbox 100 BG promotional offer. I received the email saying it would be applied to my Dropbox account. But there was some confusion about the email address I used to sign up and I accidentally deleted that account. I signed up again with the same email but now I'm unable to see the offer or any way to activate it. What can I do to rectify this?

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution
Hi @sebastian12, welcome to our Community! 

As Mark said, if you deleted the account, then I'm afraid you also deleted the promotional space along with it. 

I hope this clarifies.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

8 Replies 8

Mark
Super User II
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I'm afraid you've almost certainly lost the space - space is not transferable. If you deleted an account it also loses everything associated with it


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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sebastian12
Explorer | Level 3
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Oh no! 😞
I had a bad feeling that was going to be the answer I get but I was hoping there would be something I could do to salvage the situation. 

Thanks for your reply Mark!

sebastian12
Explorer | Level 3
Go to solution

Is there no way to get in touch with someone @Dropbox who might be able to help with the situation?

Mark
Super User II
Go to solution

Hopefully somebody from here will comment tomorrow - but, I've already seen them say this before. Space is not transferable at all - so it cannot be transferred from that old account

 

@Jay will hopefully pop up at some point


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

sebastian12
Explorer | Level 3
Go to solution

Okay, I'll keep my fingers crossed and wait for a while longer! Thanks anyway Mark.

Megan
Dropbox Staff
Go to solution
Hi @sebastian12, welcome to our Community! 

As Mark said, if you deleted the account, then I'm afraid you also deleted the promotional space along with it. 

I hope this clarifies.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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jagut2002
Explorer | Level 3
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Can you please help me set up the hp and Drop Box promotion?  It is a pop up on my computer "Get 25 GB of Drop space  for one year with  your new HP.  We are having trouble connecting. Please try again later to claim your Dropbox promotion."  thanks

Megan
Dropbox Staff
Go to solution

Hi @jagut2002, I'd be happy to help! 

 

Have you tried rebooting your device? If I were you, I'd also check to make sure my connection was working correctly, and had no issue. 

 

If the same message persists, send me a screenshot, so I can have visual too. 

 

Let me know more. Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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