HP & Dropbox 100GB Upgrade Promotion

[marionyeoh]

Hi, I have 2 issues I am hoping to solve.

1. My new HP notebook was only granted 25GB of upgraded space. I read that it should be 100GB of space. Seeking help to rectify this, thanks.

2. I absent-mindedly used my work email account to activate this free 25GB upgrade. Under my work email account, there are already many work files which are shared with other team members. I should have activated my personal email since I don't need the space for work files anyway. If I were to change the email address from my work email address to my personal email address for that account, will my work files be affected? Please advise, thanks!

[Walter]

Hey there @marionyeoh, welcome to our Community and thanks for using Dropbox!

I'm sorry to hear you're having issues with redeeming your HP promotion. 

If you were to swap the email addresses of your accounts, your files wouldn't be affected by this. 

That said, if you've already gone through this Help Center article, may I reach out via email to have a further look into this?

Thanks!

[marionyeoh]

Hi Walter, yes, email is fine. I can't seem to find a link to send an email directly to you. Help?

[Walter · Accepted solution]

No need for that, Marion. I just sent you an email to the address that's linked to your profile here, on our Community.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

[Fruitbat]

Hi Walter,

I am having issues getting any upgrade with my new HP Notebook. Any chance you can help?

Kevin

[Megan]

Hey @Fruitbat, I hope you're well! 

As I'd like to help you out with this, do you mind if I send you an email so we can have a closer look there?

Thanks!

[AG21]

Hi, I seem to have the same issue. Looking at the terms of your HP Promotion:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.

I purchased a brand new HP Laptop this year, it seems I should have the 100GB Dropbox offer, however it only came with the 25GB offer, which was added to my account. Is there any way that support can fix this? Many thanks!

[Nancy]

Hi @AG21, thank you for letting us know about this! 

Would it be OK if we reached out to you via email so that we can have a closer look? 

If you would like us to continue via email, we could send you a message to the email address that is tied to your Community profile. 

Cheers! 

[Cafahag]

Hi Support

I have brought a new HP laptop registered and it didn't give me the 25Gb but a corporate trail . that has now finished and I only have a standard account. please could you advise how I get the HP 100gb Dropbox. I did register through HP Dropbox App 

Regards

[Walter]

Hey @Cafahag, sorry to hear you're having issues with this.

Would it be OK if I reached out via email to have a further look internally?