Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi, I have 2 issues I am hoping to solve.
1. My new HP notebook was only granted 25GB of upgraded space. I read that it should be 100GB of space. Seeking help to rectify this, thanks.
2. I absent-mindedly used my work email account to activate this free 25GB upgrade. Under my work email account, there are already many work files which are shared with other team members. I should have activated my personal email since I don't need the space for work files anyway. If I were to change the email address from my work email address to my personal email address for that account, will my work files be affected? Please advise, thanks!
Hi Megan,
That would be great, thank you! Can you see an email address for me on the system?
Hi @lacking_in_space, I just sent you an email.
I'll see you there. Cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @bradleesargent, can I send you an email, in order for us to have a closer look into this?
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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