Help! Fault register for business account! Refund?

[huismanmerel]

The subscription is a mistake! We thought this was a free trial period. We are still within the 14-day period. Could we please receive the full amount back? We are just a small company and do not need dropbox business! The whole amount for a year subscribtion was paid on the 8th of april. Please help us to get the amount back! 

[Mark · Accepted solution]

You need to log a ticket.

The charge only happens at the end of the trial so I am pretty sure you got the dates mixed up, or, didnt choose a trial and paid up front.

www.dropbox.com/support is how to log a ticket
http://dropbox.zendesk.com is how to track.

[Walter]

Hey @huismanmerel - welcome to the Dropbox Community!

Did you have the chance to review Mark's suggestions? Have you logged a ticket with our team?

If so, please send me a ticket ID to have a better look into this internally. 

Thanks for trying out our Dropbox for Business plan and have a great week ahead.

[huismanmerel]

Hi Walter,

No I did not understand what Mark meant with: a log ticket? I really hope you could help me out! 

[huismanmerel]

Walter, I already did send dropbox an email with the concern (choosing the topic: changes in subscription, payments etc..)

[Walter]

Hey @huismanmerel - thanks for keeping me posted!

I have located your ticket in our system and I can see that a colleague of mine has already provided you with an update. Would you be so kind to check your inbox? 

Should you need anything else, just let me know. 

[huismanmerel]

Where can I find my inbox? Is it in the same inbox as the one of the community? Since I don't see a message there!

[Mark]

Its not, its your email inbox

Or at http://dropbox.zendesk.com

[Jane]

Mark is right, as sometimes our emails can be caught by a spam filter, hence your next best alternative is to check for our correspondence directly on our Support system. Of course, it’s always advisable to add "no-reply@dropbox.com” in your contacts, as you may want to send us in some feedback again in the future or you may have any other Dropbox-related questions. 

Anyhow, my colleague has notified me that you’ve now received their latest email & you’ve replied to them there, hence it’s my understanding that this payment-specific issue has now been resolved for you. 

All’s well that ends well, so you may keep in mind that we’re always just a post away in case you’d need to share your thoughts again in the future. Until then, take care & I’m wishing you a wonderful rest of the day ahead!