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Help! Someone (not me) is using my credit card to pay for Dropbox.

Help! Someone (not me) is using my credit card to pay for Dropbox.

Sheppard100
New member | Level 2

Hi please help.

Our invoice shows someone has been using our credit card to pay for dropbox. We do not have a dropbox account and so unable to log a support case.

I have run the invoice checker and have identified the email address associated with the account.

 

It is an unknown email address so we need to cancel this with Dropbox.

 

Any help appreciated.

Thanks

Bren

2 Replies 2

Re: Help! Someone (not me) is using my credit card to pay for Dropbox.

Mark
Super User II

You need to contact your credit card and report it as fraud - Dropbox can only charge what information is supplied to it. So, if you didnt do that then somebody has cloned your card and will use it for more than just Dropbox


 


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Re: Help! Someone (not me) is using my credit card to pay for Dropbox.

Megan
Dropbox Staff

Hi @Sheppard100, happy Tuesday! 

 

I just reached out via email, in order for me to be able to help with that. Reply back to me, and we'll take it from there.

 

Enjoy the rest of your day! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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