How can I cancel a subscription without access to the account?

[PieroNeri]

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it?

Thanks in advance!

[JG25]

Hi, I also need help with this issue.

[Walter]

Hey @JG25, would it be OK if we sent you an email to have a further look internally? 

[JG25]

Sure, thanks

[Walter]

N worries @JG25 - you've got  

[Mike Ko]

I'm having the same issue.  No longer have access to a previous domain so I can't access my plus account.  Please contact me via email.  I have the plus account email, billing transaction ID, Card # and expiration.  Please help 🙂

[Megan]

Hi there, @Mike Ko, how are you today?

I just sent you an email, in order for us to have a closer look into this.

Keep me posted!

[Tmack31]

Hannah,

I am having the same problem of being billed for an account from a job I no longer work at and can no longer access the email to cancel this subscription. Can you HELP!?

[Nancy]

Hi @Tmack31! I hope it’s OK to jump in.

Are you being billed for a direct Dropbox subscription, or for a plan that has been upgraded via the App Store/Play Store?

You can double check this by looking up the last charges on your bank statement.

[Tmack31]

Nancy-

it says "dropbox plus", so i'm not sure which this is.

[Megan]

Hi @Tmack31, can I send you an email, in order for us to have a closer look into this?