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How can I cancel a subscription without access to the account?

How can I cancel a subscription without access to the account?

PieroNeri
Explorer | Level 4
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Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it?

 

Thanks in advance!

 

87 Replies 87

Tmack31
New member | Level 2
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Sure Megan, [email removed as per Community Guidelines]

Megan
Dropbox Staff
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Hi @Tmack31, I just sent you an email.

 

I'll see you there, cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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HH2Harris
New member | Level 2
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Hi - I also need to cancel an account from an old employer that I no longer have access to but am still paying for. Can someone please reach out to help me cancel this account? Thank you!

Walter
Dropbox Staff
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Hey @HH2Harris, sorry to hear about this.

 

In cases like this, I'd recommend using this form to contact our support team for direct assistance. 

 

Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information along with an email address we can reach you at. 

 

I hope this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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HH2Harris
New member | Level 2
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Hi Walter - Thank you but I did that last week and no one has responded to the request. Will you or someone that can help please email me at [removed per the Dropbox Community Guidelines] to resolve?

 

Heather

Hannah
Dropbox Staff
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No worries, @HH2Harris, I just sent you an email, so we can investigate this further.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Jon58
Explorer | Level 3
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My parents are getting billed for a Drop Box account.  They both have dementia and I do not have their account or login information.  How can I cancel the account.  I cannot reach anyone at customer support without the account information.  I have not been able to contact a live person to discuss the issue.

Hannah
Dropbox Staff
Go to solution

Hey @Jon58, thanks for reaching out to us.

 

Can you please open a private browsing window (incognito) and go to this page, to submit a help request to our support team directly?

 

Once you have the ticket number, please reply here, to let us know.

 

Thanks.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Jon58
Explorer | Level 3
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How do I open a private browsing window?

Carygarrison
New member | Level 2
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I have canceled my Dropbox account. They continue to charge my bank account every month. I can’t get Dropbox to reply because they say I don’t have an account! This has been going on for several months. I was warned about this but I was hoping they would make it right!!! What a Mickey Mouse business. It will cost me $50 to have my bank stop allowing Dropbox to continue to withdraw from my account!!!!

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