How can I cancel a subscription without access to the account?

[PieroNeri]

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it?

Thanks in advance!

[mayelyn]

We are having the same issues with our company credit card. We have 6 unauthorized accounts and don't have access to any of them. They seem to have been opened by a former employee.  Please help us cancel these accounts. 

[Rich]

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@mayelyn wrote:

We have 6 unauthorized accounts and don't have access to any of them. ... Please help us cancel these accounts. 

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[bcherowb]

Hannah I  am in the same boat as RonH1, please contact me on [removed per Community Guidelines]

[Nancy]

@bcherowb, I can see our social team has logged a ticket for you. They’ll look into your case, and respond as soon as possible in the same email thread.

[Laura1998]

Hi Hannah! 

I am having the same problem! 

I have a drop box subscription from my time with a company that I am no longer with. I do not have access to the email and am therefore unable to access my account. 

I would really like to cancel my subscription. Can you please contact me or provide me with an email or phone number to call? 

thank you

[Megan]

Hey there, @Laura1998, happy Monday! 

Of course we can! 

I just reached out via email, in order for us to look into this together. Reply back to me as soon as possible, and we'll take it from there. 

Thanks a bunch! 

[DerekR]

Megan i need help with the exact same thing. How can we get in contact to resolve?

[Nancy]

@DerekR, from what I can see, Hannah had opened a ticket for you back in July, but it was automatically closed as there was no response. 

Can you please follow these steps and send me your ticket number here afterwards? I’ll leave a note to our support team on your behalf, so that they can further help as soon as possible.