How can I cancel my Dropbox subscription?

[MIHAILUCA]

I want to unsubscribe from a plan and the button "cancel the plan" is not visible at the bottom of the page.

I mention that I subscribed from a desktop.

[Rich]

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@MIHAILUCA wrote:

I want to unsubscribe from a plan and the button "cancel the plan" is not visible at the bottom of the page.

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And you're on a paid plan? When the Cancel button isn't visible, it either means that you upgraded via a mobile device, in which case you cancel on the mobile device, or you're not on a paid plan.

Go to your Plan page and see what plan you're on. If it says Basic then that's a free, non-paid plan and if you're paying, it's for a different account.

[MIHAILUCA]

thank you for the answer.

1. I am not on a mobile, but on desktop.

2. Indeed, I subscribed on a "free" plan - on my profile appears as "basic plan" but they charge my credit card!

I am just worried that nex month to charge it again ... this is why I wanna cancel subscription.

🙂

[Rich]

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@MIHAILUCA wrote:

I subscribed on a "free" plan - on my profile appears as "basic plan" but they charge my credit card!

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Dropbox doesn't charge for Basic accounts. If you're being charged and your plan shows as Basic, then you're being charged for a different account. You may have another account under a different email address. Use the credit card charge lookup tool to identify the account you're being charged for.

If you locate the account and it's not yours, contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

[MIHAILUCA]

Thank you!

Problem solved!