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How can I cancel my subscription? I don't see the "cancel plan" option.

How can I cancel my subscription? I don't see the "cancel plan" option.

jjoni
New member | Level 2
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Hi, 

I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary.

I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option. I have NOT used any mobile device other than my PC to access my dropbox, so I don't know why I don't see this option. 

Can somebody help me how I can cancel this subsription?

 

Thank you.

16 Replies 16

alc1118
New member | Level 2
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The "cancel" button is not showing on my mobile device as well. 

alc1118
New member | Level 2
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Yes, the plan is Dropbox Basic.  However, DB is charging my CC $11.99 each month!!!  Complete scam. 

 

 

Megan
Dropbox Staff
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Hi @alc1118, I'd be more than happy to help!

 

You could use our self-search look-up tool in order to locate the Dropbox account behind the charge. Can you give it a go?

 

Also, did you recall upgrading using our website directly, or an in-app store from Google/Apple? 

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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alckc
Explorer | Level 3
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I did not upgrade with Google or Apple Pay.  There is no cancellation button under "Plan" or anywhere on the pages.  No "Admin" buttons.  Please cancel and reimburse.

Megan
Dropbox Staff
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Hi @alckc, have you tried submitting a support request, using this page? 

 

Just make sure you're using an incognito tab on your browser, and you're not signed into your Dropbox account. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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alckc
Explorer | Level 3
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Not incognito.  Please cancel the subscription.

Hannah
Dropbox Staff
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Hey @alckc, sorry to jump in here.

 

If you did not upgrade your account with Google Play/iTunes and there's no "cancel" option in your account settings online, it sounds like you're signed into the wrong Dropbox account.

 

You can use our payment lookup tool, to find the email of the paid account, so that you can login and cancel the subscription.

 

If you're having trouble with this, let me know and I will send you an email, to help you out.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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