How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Rich]

---

@aotlove wrote:

want a refund what to do misunderstood the price I think the price of Thai baht

---

You can try contacting Support, but there are usually no refunds.

• https://help.dropbox.com/plans/refund

[aotlove]

Apply on 9/10/65 128us think 128 Thai baht a lot of money

[aotlove]

Help me, it's a lot of money. This burden is not because of misunderstanding I don't know much about currency, please.

[Mark]

@aotlove 

Nobody here can help. Its an account issue that you can ONLY correct via the links @Rich has already given. 

[aotlove]

Click to order and see the money in the amount of Thai baht, 128 baht per year, think it's right, so order but the amount deducted on the card 4833 baht Very shocked because the money will not pay for the card at the end of the month. It's actually 128us. So I will ask for a refund.

[Mark]

If thats the pricing you have paid @aotlove you have almost certainly set Dropbox to take payments annually instead of monthly. 

[aotlove]

Fear of not having enough money to pay credit card bills at the end of the month

[erol2022]

Excuse me? No refunds?

Dropbox gives people 14 days  refund policy if for whatever reason they are not satisfied.

Btw, if you paid through Paypal you will have to either contact them first at paypalie@dropbox.com

And if you are a EU citizen Dropbox is required to refund you within 30 days by EU consumer law.

[Rich]

---

@erol2022 wrote:

Dropbox gives people 14 days  refund policy if for whatever reason they are not satisfied.

---

No, they don't. In most cases, payments for Dropbox subscriptions and team member licenses aren’t refundable.

---

And if you are a EU citizen Dropbox is required to refund you within 30 days by EU consumer law.

---

The currency mentioned here, Baht, is the currency used in Thailand, which would not be covered by the EU consumer law.

[Megan]

Hi @aotlove, happy Monday! 

I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

Cheers!