How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[necdet]

ÖDEME YÖNTEMINDE TÜRK LİYATI OLARAK BELİRTİLMİŞTİR, ÖDEME DOLAR ÖDEMEME DAHİL DEĞİLDİR GERİ ÖDEME TALEBİLİM LÜTFEN

[warren green]

Hi Megan

Thanks, I have requested the bank to dispute the transaction which can take up to 10 days. I will also follow your suggestion and contact Dropbox Support directly. 

[platfarm Inc]

Could I have the transaction id number?
I think the paid plan's email address will be [removed]

The last 4 digits of the card number to be paid are [removed].

Personal information removed per the Community's Guidelines.

[Walter]

Hey @necdet, thanks for posting on our Community and happy Monday!

Did you try reaching out to our support for a refund as outlined here?

If you did, please let us know your ticket ID in order to look it up in our system.

Otherwise, we can reach out via email from our end to further investigate if you like, so please keep me posted. 

Thanks!

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Merhaba @necdet, Topluluğumuza gönderdiğiniz için teşekkürler ve mutlu Pazartesiler!

Burada belirtildiği gibi geri ödeme için desteğimize ulaşmayı denediniz mi?

Eğer yaptıysanız, sistemimizde bakabilmemiz için lütfen bilet kimliğinizi bize bildirin.

Aksi takdirde, isterseniz daha fazla araştırma yapmak için tarafımızdan e-posta yoluyla ulaşabiliriz, bu yüzden lütfen beni haberdar edin.

Teşekkürler!

[warren green]

Hey Hannah

A dialogue box came up saying the request had been submitted and then disappeared.  I don't have a ticket number as I never received an email, only those related to the dropbox community.

[warren green]

Hi Jay

A dialogue box came up which said the request had been submitted successfully, then disappeared. I haven't received an email at all? Only those pertaining to the Dropbox community.

[Rich]

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@platfarm Inc wrote:

Could I have the transaction id number?

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That's not something that can be provided here. You should have the transaction ID on your credit card or bank statement. Us that on the lookup tool that @Walter linked to above.

[Nancy]

Hi from me as well, Warren!

In this case, we can open a support ticket for you instead, so that we can look into your request. 

Let me know if you’d like that, and we can get things started.

[platfarm Inc]

Good Morning Rich,

We've looked up the transaction histories via link Walter mentioned and it looks like we've been charged to $11.99 for this month. 

We don't know which of email accounts linked to this card and payment, surely We're trying to cancel all the plans that linked to this card and be no longer users from now on.

Our Transaction ID# is MBY9DFF1NGBN and the best contact email address to our team is the same as our current dropbox account info.

Please reach out to us via email to have further investigation or discussion.

Thank you.

Best Regards,

[Hannah]

Hey @platfarm Inc, the look-up tool that you used should provide you with the email address attached to the payment.

If however, you don't see the address or don't have access to the account in question, we can help you out.

I just sent you an email, so make sure to get back to me, when you have a chance.

Thanks!