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Re: being charged and did not sign up.

Re: I was wrongly charged. I want a refund

Mark
Super User II

You'll need to contact support: www.dropbox.com/support and ask for assistance as its an account related query including sending them the chat logs/email ref. of the reps conversation 🙂


 


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being charged and did not sign up.

mgeigerman
New member | Level 2

Charged and never signed up. $119+ Please advise how to remove. Thank you

 

Re: being charged and did not sign up.

Rich
Super User II

@mgeigerman wrote:

Charged and never signed up. $119+ Please advise how to remove. Thank you


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

Re: being charged and did not sign up.

mgeigerman
New member | Level 2

thank you for the instructions and the issue of who charged my credit card. Need to look deeper

Request for refund and to downgrade account

deonnamonnahan
New member | Level 2

Hello,

Can someone from dropbox please contact me to help me downgrade my account to the free option and get a refund on the charge that was made 2 days ago?

Thank you,

Deonna

Re: Request for refund and to downgrade account

Megan
Dropboxer

Hey there @deonnamonnahan, I hope you're doing well! 

 

You can always check with our Team if a refund is possible, and also ask them to help you downgrade your account. 

 

In order to contact our Support, you'd need to visit this page. 

 

Keep me posted on the results!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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