How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Hannah]

Hey @hockeygirl, thanks for reaching out to the Dropbox Community.

Since you're on a paid plan, have you tried reaching out to our support team directly about your request?

Let me know if you have any issues with this.

[mgeigerman]

Charged and never signed up. $119+ Please advise how to remove. Thank you

[Rich]

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@mgeigerman wrote:

Charged and never signed up. $119+ Please advise how to remove. Thank you

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

[mgeigerman]

thank you for the instructions and the issue of who charged my credit card. Need to look deeper

[deonnamonnahan]

Hello,

Can someone from dropbox please contact me to help me downgrade my account to the free option and get a refund on the charge that was made 2 days ago?

Thank you,

Deonna

[Megan]

Hey there @deonnamonnahan, I hope you're doing well! 

You can always check with our Team if a refund is possible, and also ask them to help you downgrade your account. 

In order to contact our Support, you'd need to visit this page. 

Keep me posted on the results!

[chrishengbee]

Hello,

I have started my trail of professonal two days ago but later I decided to cancel it because of some consideration. However, I am surprised to see a bill of 199 euros in my bank account. To my understanding, such a payment won't be made until the end of my trial, and in my case it certainly shouldn't be made anyway as I already canceled my trail. 

Can I ask why this happened and kindly ask for the refund please?

Best regards,

[Megan]

Hi @chrishengbee, sorry to hear about this! 

Have you tried to contact our Support team, in regards to this charge issue from your Professional trial? 

You should be able to do so, since the account is a paid one, and they'd have more account-specific info, in order to let you know more about this. 

Let me know more!

[chrishengbee]

Hi, 

Thanks for the quick reply.

I did try to connect to Support, but as I already canceled my Professional account. The Support page only offers me either chatting with bot or comming to the community. So honestly they were not very helpful.

Also I tried the online tool to check the transaction but I don't have the 12-character code in my bank statement so the tool is not useable to me too.

Best regards

[Megan]

Hi @chrishengbee, I just sent you an email, in order for us to have a closer look into this. 

I'll see you there, cheers!