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How can I get a refund?

How can I get a refund?

Sportacut
Explorer | Level 4
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I have been charged EUR 19,99 from my Visa card and I want a refund please. How do i get a refund put back into my account?

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
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Hey @Sportacut, thanks for posting!

Do you mind if I reach out to you via email, so we can look into this together?

Let me know!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

8 Replies 8

Mark
Super User II
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https://help.dropbox.com/accounts-billing/payments-billing/refund


 


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Megan
Dropbox Staff
Go to solution
Hey @Sportacut, thanks for posting!

Do you mind if I reach out to you via email, so we can look into this together?

Let me know!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Sportacut
Explorer | Level 4
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[email removed per the Community's Guidelines] 👍🏼

martyn4
Explorer | Level 3
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Hi @Lori sorry to gatecrash another thread, would you please be able to check my query in this link?

https://www.dropboxforum.com/t5/Dropbox-accounts-billing/Dropbox-Business-Renewal/td-p/542213

Thank you

Digi20
Explorer | Level 3
Go to solution
I have cancel subscriptions 4 months ago
And keep detecting money from my account

Megan
Dropbox Staff
Go to solution

Hi @Digi20, I'm here to help! 

 

Can you visit this page in order for you to create a new ticket about this? It's best to try using an incognito mode on your browser, while signed out of the account. 

 

Once you do, feel free to let me know the ticket number reference, so I can locate it on our system. 

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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mholland231
New member | Level 2
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Help! I need an immediate refund on my subscription. This rolled over and i no longer want the service.

Hannah
Dropbox Staff
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Hey @mholland231, thanks for reaching out to our Community!

 

Have you tried to reach out to our support team about this?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
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    mholland231 New member | Level 2
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    Megan Dropbox Staff
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    Digi20 Explorer | Level 3
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    martyn4 Explorer | Level 3
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