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How can I remove my credit card info from an account/email address I no longer have access to?

How can I remove my credit card info from an account/email address I no longer have access to?

mutchmedia
New member | Level 2

A previous client had a dropbox account that I was paying for. The client is no longer, and I need to remove my credit card information from the client's email address. How can I do this. 

 

3 Replies 3

Re: How can I remove my credit card info from an account/email address I no longer have access to?

Walter
Dropbox Staff

Hey @mutchmedia, sorry to hear about this.

 

May I reach out via email to have a further look internally?

 

Let me know and I'll use the email address that's linked to your profile here, on our Community.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: How can I remove my credit card info from an account/email address I no longer have access to?

mutchmedia
New member | Level 2

Please email me, Yes.

 

 

The email that no longer exists.  This is the account that needs to be removed from my credit card.

 

[Moderator note: Personal information removed as per the Community's Guidelines]

 

Re: How can I remove my credit card info from an account/email address I no longer have access to?

Walter
Dropbox Staff

Sure thing @mutchmedia - you've got :envelope: 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join

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    Walter Dropbox Staff
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    mutchmedia New member | Level 2
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