Plans and Subscriptions
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Hi, I pay mthly for my Dropbox but recently ran out of space, I am having a really hard time trying to upgrade my account via google play store as that is where i originally downloaded dropbox, when i log into dropbox on my laptop it tells me that i need to upgrade via google play store. if someone could give me clear instructions on how do i upgrade my account for more space. Thank you
Look: I just don't get the "Account" link in my Dropbox app. End of story.
I cancelled my subscription to start over with a "Professional" account meaning 3TB of storage instead of 2.
My subscription ended yesterday but Google Play will only allow me to re-subscribe to my previous account which only has 2TB which I have nearly used up.
Either give me a solution that WORKS or just admit that you don't know the solution.
Could you clarify if your account shows to be on the Basic plan or the Plus plan in the mobile app @GinatheGenerous?
If it shows you're still on Plus, you should be able to upgrade directly through the app by following these steps:
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Are you DYSLEXIC, dear? Or are you deliberately trying to provoke me by ignoring my statement that I don't get an option saying "Account" in my Dropbox app?
Hi @GinatheGenerous, could you attach a screenshot showing what you're seeing in the Dropbox Mobile app?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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