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How can I upgrade my account via the Google Play Store?

How can I upgrade my account via the Google Play Store?

TracyD2
New member | Level 2

Hi, I pay mthly for my Dropbox but recently ran out of space, I am having a really hard time trying to upgrade my account via google play store as that is where i originally downloaded dropbox, when i log into dropbox on my laptop it tells me that i need to upgrade via google play store. if someone could give me clear instructions on how do i upgrade my account for more space. Thank you

13 Replies 13

GinatheGenerous
Helpful | Level 5

Look: I just don't get the "Account" link in my Dropbox app.  End of story.

I cancelled my subscription to start over with a "Professional" account meaning 3TB of storage instead of 2.

My subscription ended yesterday but Google Play will only allow me to re-subscribe to my previous account which only has 2TB which I have nearly used up.

Either give me a solution that WORKS or just admit that you don't know the solution.

Walter
Dropbox Staff

Could you clarify if your account shows to be on the Basic plan or the Plus plan in the mobile app @GinatheGenerous

 

If it shows you're still on Plus, you should be able to upgrade directly through the app by following these steps: 

 

  1. In your Dropbox app, tap Account (or Personal if paired accounts).
  2. Tap Manage plan.
  3. Tap Change plan.
  4. Tap Professional.
  5. Tap Upgrade.
  6. Select Billed monthly or Billed yearly.
  7. Confirm the upgrade.

Walter
Community Moderator @ Dropbox
dropbox.com/support


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GinatheGenerous
Helpful | Level 5

Are you DYSLEXIC, dear? Or are you deliberately trying to provoke me by ignoring my statement that I don't get an option saying "Account" in my Dropbox app?

Jay
Dropbox Staff

Hi @GinatheGenerous, could you attach a screenshot showing what you're seeing in the Dropbox Mobile app?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    GinatheGenerous Helpful | Level 5
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