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How do I cancel a charge for an old Hellosign account?

How do I cancel a charge for an old Hellosign account?

snaimoli
New member | Level 2

I had an OLD account under Hellosign, now Dropbox.  I am being billed $21.50 per month and we do not use this service. When I log into my Dropbox account, there are no charges.  Therefore, this charge is for an old Hellosign account.  I am unable to find a solution to this billing problem and I am unable to reach a live person at Dropbox.  

1 Reply 1

Walter
Dropbox Staff

Hi there @snaimoli - sorry to hear you're having issues with this.

 

Have you tried using this form to reach out to our team for further assistance?

 

If you did and still have issues, please let us know and we'll send you an email from our end to have a further look internally. 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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