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How do I cancel my Dropbox Basic plan / account?

How do I cancel my Dropbox Basic plan / account?

John W.134
New member | Level 2
Go to solution

How do I cancel my Dropbox Basic plan / account? I don't want any semblance of a plan or account on Dropbox. I don't want to be able to sign in, I've already permanently deleted all my files, and I don't want to see old referral email addresses or any other of my info on Dropbox. 

 

Thank you!

12 Replies 12

Rich
Super User II
Go to solution

@CHRIS108 wrote:
I cannot cancel my basic subscription

The Basic plan is free and has no subscription, which is why there's nothing to cancel.

 

If you're on the Basic plan and you're being charged, then you're being charged for a different account. Use the credit card charge lookup tool to identify the account you're being charged for.

Pathhbvg
New member | Level 2
How do I cancel a basic subscription

Hannah
Dropbox Staff

Hey @Pathhbvg, just to clarify, do you have a paid subscription that you wish to cancel?

 

Or just to delete your Dropbox Basic account? Asking because Dropbox Basic is the free version of Dropbox.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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