Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I cnnot afford this. I am a retired teacher on a limited, fixed income.
I received an email a few months ago saying my space was running out and I was in the middle of a big project so I panicked and upgraded. I cleared out some files but I'm not even sure that email was accurate. I'm still paying the upgrade fee. How do I go back to the free plan?
Hi @dreamgirl78, thanks for joining the Community.
I've merged your post to this thread for others with similar questions, please could you follow the steps suggested to cancel your paid plan.
If you need any further assistance, please let me know!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Jamie N.6, I've merged you to this thread with information on how to cancel your Dropbox subscription.
If you need any further assistance, please let us know.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Dropbox doesn't offer a way to actually stop the monthly billing of $19.99 online from their website. iTunes was suggested. Don't bother. That's a dead end and per an actual iTunes Customer Service Representative, pointing Dropbox users to iTunes was "misinformation". They have no record of Dropbox billing for my account. I am the Admin for the account. I am the only user on the account. Yet, I can't find a way to stop the billing either via email or online. After an HOUR, of stumbling through the Dropbox website, I realized they put us in an endless loop without resolution. However, I did find their hard copy "form" that I could PRINT and MAIL to them. That form is located at https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobil.
Clearly, these hurdles are intentional. They've designed the content of their website to severely limit a user's ability to stop monthly billing. I believe this is also known as a "Predatory Practice". My last resort was to dispute the Dropbox charges with my bank (which they agreed to do), from the date I downgraded my account from a monthly charge to a free account. That date was also supposed to be the cancellation date. Three months later, I'm still being charged.
If the staff at Dropbox disagrees with me, I challenge them to respond here with clear step-by-step instructions on how to stop the monthly billing, and to send a copy of that explanation to my user name (email address).
Robert Berry
Hey @Robtmberry, sorry to see that you've had some trouble cancelling your subscription.
Cancelling a subscription is actually easier than you think, as long as you have access to the correct account.
First thing you want to check is your account settings/plan. If you see that you have a Basic plan, you're probably logged in to the wrong account.
If the account was upgraded through our website (and not the app on your phone), you can cancel the subscription by following the steps here (assuming you're logged in to the correct account).
Also, in this case, if you don't know the email address of your paid account, you can use our payment lookup tool, to locate it.
In the case that the account was upgraded using the mobile app (billed through iTunes/Google Play), you'd need to follow the steps in the article you linked in your reply.
I hope this helps clarify things, but let me know if you have any questions.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!