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How do I cancel my subscription?

How do I cancel my subscription?

1978
New member | Level 2
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I cnnot afford this. I am a retired teacher on a limited, fixed income.

166 Replies 166

dreamgirl78
New member | Level 2
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I received an email a few months ago saying my space was running out and I was in the middle of a big project so I panicked and upgraded. I cleared out some files but I'm not even sure that email was accurate. I'm still paying the upgrade fee. How do I go back to the free plan?

Jay
Dropbox Staff
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Hi @dreamgirl78, thanks for joining the Community.

 

I've merged your post to this thread for others with similar questions, please could you follow the steps suggested to cancel your paid plan.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Jamie N.6
New member | Level 2
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I enjoyed the service when we needed it. I work for a nonprofit, free, and we collected video footage for kids playing soccer to help in getting scholarships for sports. I havent used the service in years but still get hit with the fee. Cancelling a subscription seems overly complicated. Even the phone number to call for support just sends you back to the online support bots. A fee just showed up on my bank account again...very frustrating. Any help?

Jay
Dropbox Staff
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Hi @Jamie N.6, I've merged you to this thread with information on how to cancel your Dropbox subscription.

 

If you need any further assistance, please let us know.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Robtmberry
New member | Level 2
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Dropbox doesn't offer a way to actually stop the monthly billing of $19.99 online from their website.   iTunes was suggested.  Don't bother. That's a dead end and per an actual iTunes Customer Service Representative, pointing Dropbox users to iTunes was "misinformation".  They have no record of Dropbox billing for my account.   I am the Admin for the account.  I am the only user on the account.  Yet, I can't find a way to stop the billing either via email or online. After an HOUR, of stumbling through the Dropbox website, I realized they put us in an endless loop without resolution.  However, I did find their hard copy "form" that I could PRINT and MAIL to them.   That form is located at https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobil

 

Clearly, these hurdles are intentional.  They've designed the content of their website to severely limit a user's ability to stop monthly billing.  I believe this is also known as a "Predatory Practice".   My last resort was to dispute the Dropbox charges with my bank (which they agreed to do), from the date I downgraded my account from a monthly charge to a free account.  That date was also supposed to be the cancellation date.  Three months later, I'm still being charged.  

 

If the staff at Dropbox disagrees with me, I challenge them to respond here with clear step-by-step instructions on how to stop the monthly billing, and to send a copy of that explanation to my user name (email address).  

 

Robert Berry

Hannah
Dropbox Staff
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Hey @Robtmberry, sorry to see that you've had some trouble cancelling your subscription.

 

Cancelling a subscription is actually easier than you think, as long as you have access to the correct account.

 

First thing you want to check is your account settings/plan. If you see that you have a Basic plan, you're probably logged in to the wrong account.

 

If the account was upgraded through our website (and not the app on your phone), you can cancel the subscription by following the steps here (assuming you're logged in to the correct account).

 

Also, in this case, if you don't know the email address of your paid account, you can use our payment lookup tool, to locate it.

 

In the case that the account was upgraded using the mobile app (billed through iTunes/Google Play), you'd need to follow the steps in the article you linked in your reply.

 

I hope this helps clarify things, but let me know if you have any questions.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Louie234
New member | Level 2
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Why wouldn't anyone ensure that Hellosigns service was preserved?

Does Dropbox know that the only reason people signed up for Hellosign, let alone heard of Hellosign, is because of its Zapier Integration capabilities. And everything you bought has literally been destroyed with no discussion or I intention of fixing what was broken. We were willing to pay insane monthly fees for something that worked because all of the other services are exactly like this one is now.
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    Louie234 New member | Level 2
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    Hannah Dropbox Staff
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