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Re: How do I contact support to upgrade to a paid plan

How do I contact support to upgrade to a paid plan

1827540
New member | Level 2

I am currently on a free plan. I'd like to purchase a family plan. When I try to purchase a plan I get an error that the Captcha cannot verify me. I have tried multiple times and it doesn't work.


I am unable to contact Dropbox support because I am on a free plan. I can't purchase a plan until I've contacted support. Help!

1 Accepted Solution

Accepted Solutions

Kls3
New member | Level 2

Clearing the cache and exiting my vpn worked. Thank you !

View solution in original post

3 Replies 3

Kls3
New member | Level 2

When trying to pay, the captcha test says i'm not a computer, but keeps starting again and again. I stay stuck on the test and can't get my payment fulfilled.

I can't get an access to dropbox support as I don't have a paying account yet.

 

How should I do ?

Mark
Super User II

Have you tried clearing cache and/or using an incognito window?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Kls3
New member | Level 2

Clearing the cache and exiting my vpn worked. Thank you !

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