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How long does a refund take to process?

How long does a refund take to process?

AhmadArif1994
Explorer | Level 3
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Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?

43 Replies 43

GTonella
New member | Level 2
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I cancelled my pro subscription the day before it renewed, but the payment had already been processed. I contacted support and they kindly said I would bet my money back within 3-5 business days, but it has been a week and I have not received my money back, and because I no longer have dropbox pro I can't contact support to ask them. What can I do?

Hannah
Dropbox Staff
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Sorry to hear about this, @GTonella.

 

Can you please give me the ticket number for your communication with our support team, so I can look into this for you?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Hpslider25
New member | Level 2
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Hello everyone, I just wanted to ask how long it took for people to receive their refund?

Megan
Dropbox Staff
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Hi @Hpslider25  , welcome to our Community! 

 

Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.

 

If you have any other questions, let me know! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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not-happy
Explorer | Level 3
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I have been waiting for 18 days for a refund DropBox initiated on 9/11/23. To this day it STILL shows as "pending" on the Dropbox website. My bank has no record of even an attempt to complete this transaction and no records of any errors.  Seriously, what is going on?!

Nancy
Dropbox Staff
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Thanks for bringing this to our attention, @not-happy

 

Do you have any ticket number from your convo with our support team, from when they approved your refund on the 09/11, so that I can take a look?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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not-happy
Explorer | Level 3
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22677006,  22714587,  22714665, 22744052

Nancy
Dropbox Staff
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Thanks for that, @not-happy. From what I can see, one of your tickets has been forwarded to our specialists, so they'll contact you as soon as possible. 

 

I've also left them an internal message for you.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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not-happy
Explorer | Level 3

Nancy,

       No one has contacted me and it has now been over 3 weeks since the refund was issued. I don't understand why such a simple transaction is taking so long. Is Dropbox experiencing financial difficulties? 

Nandhini Ganesan
Explorer | Level 3

It's been more than 20 days, I haven't gotten back my refund amount from dropbox. 

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