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How long does a refund take to process?

How long does a refund take to process?

AhmadArif1994
Explorer | Level 3
Go to solution

Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?

43 Replies 43

Rich
Super User II

@Nandhini Ganesan  wrote:

It's been more than 20 days, I haven't gotten back my refund amount from dropbox. 


What is your ticket number? A Dropboxer may be able to check on the status of your ticket.

Nandhini Ganesan
Explorer | Level 3

22724348

Megan
Dropbox Staff

Hey @Nandhini Ganesan , thanks for the ticket number! 

 

I've passed your comments to the agent working on your issue, and also increased the priority to "High". 

 

Hold tight, and they'll get back to you, once they have further news. Thank you!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Nandhini Ganesan
Explorer | Level 3

Hi there,
 
Thank you for your continued patience. 
 
The refund was in a pending state up until the 05/10/23 , I can confirm the refund has now settled and should be with you within 3-5 working days.
 
I do apologise about the delay and any inconvenience caused by this.
 
If you need any further assistance please do not hesitate do not contact me .
 
Kind Regards
Chloe 

This was the reply I got through my email this morning. But this is the second or third time receiving such an email mentioning "refund is settled and should be within 3-5 working days". I am really holding my patience to receive my amount of $119.88. Being a student, this amount is huge. My fingers crossed to receive my money back into my account. I appreciate the support here. 

Hannah
Dropbox Staff

Thanks for keeping us updated on your case, @Nandhini Ganesan .

 

I would suggest keeping an eye on this and since you're already in contact with our specialists, if you still have an issue after 3-5 days, reply back to that ticket, to let them know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jasminmae
New member | Level 2

Hi @megan, I have the same concern regarding the refund process, I do have a ticket or reference number if you need one. Please reply and help.

Hannah
Dropbox Staff

Please do send us your ticket number, @jasminmae. Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jasminmae
New member | Level 2

Ticket#22783120

Refund Invoice number: 

removed

 

Please help me check the status of this refund. As per my bank, the amount was still floating since it is waiting for Dropbox confirmation for the refund.

 

Regards,

-Jasmin

Megan
Dropbox Staff

Hi @jasminmae, I'd love to give you more info about this, but I think it's wiser to move to ticket, for any account-specific details and info. 

 

What do you think? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jasminmae
New member | Level 2

I can't make another ticket maybe because my account was already downgraded.. Please do email me the necessary details or updates regarding my request. an email also where i can reply. thanks 

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