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How long does a refund take to process?

How long does a refund take to process?

AhmadArif1994
Explorer | Level 3
Go to solution

Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?

43 Replies 43

Megan
Dropbox Staff

Hi @jasminmae, I just sent you an email, I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Photos Saunders
New member | Level 2

How were you able to initiate the refund? 

Megan
Dropbox Staff

Hi @Photos Saunders, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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keiro
New member | Level 2

I tried the free trial of dropbox to upgrade to pro, then I decided not to go through it. Dropbox has still charged me for the annual fee and requested for a refund. I was told that it should get back to me in 3-5 business days but it wasn't. Called my bank and they told me that it should be on dropbox's end.

Hannah
Dropbox Staff

Sorry to hear about this, @keiro.

 

If you reached out to our support team about your request, can you please send us the ticket number for your communication, so we can investigate further?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Mark
Super User II

@keiro wrote:

I tried the free trial of dropbox to upgrade to pro, then I decided not to go through it. Dropbox has still charged me for the annual fee and requested for a refund. I was told that it should get back to me in 3-5 business days but it wasn't. Called my bank and they told me that it should be on dropbox's end.


Did you actually cancel the trial? It doesn't cancel automatically. 


 


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gabbalba03
Explorer | Level 3

Same situation! it's already 5 business days and it still did not reflect on my account. i cannot reply on the ticket email because my subscription is already cancelled. i'm from the philippines, by the way.

gabbalba03
Explorer | Level 3

Hi! so talked to a customer support last Dec. 9 to cancel my $200 plan. to sum it up, he agreed to do the refund and was told to wait for 3-5 business days for the process. it's already 5 business days and the refund is still not reflected on my account. i tried to reply to the ticket email but was not allowed to because my subscription is already cancelled and it says i can only reply to the ticket email if i'm a premium users.

anyone who deals or who've dealt with the same problem? were they able to resolute the problem?

 

Thanks for answering!

Walter
Dropbox Staff

Hi there @gabbalba03 - sorry to hear about this.

 

Can you please let me know your ticket ID so that I can look it up in our system too?

 

Also, are you getting a specific error when trying to reply to your ticket? If so, please send us a screenshot so that we can have a visual too.

 

As for the refund itself, have you reached out to your bank for more information perhaps? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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gabbalba03
Explorer | Level 3

hi! thanks for responding

 

here's my ticket number : 23057438

 

here's the error i get from email when i try to reply on that ticket

gabbalba03_0-1702622456776.png

 

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