Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
Hi @jasminmae, I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
How were you able to initiate the refund?
Hi @Photos Saunders, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I tried the free trial of dropbox to upgrade to pro, then I decided not to go through it. Dropbox has still charged me for the annual fee and requested for a refund. I was told that it should get back to me in 3-5 business days but it wasn't. Called my bank and they told me that it should be on dropbox's end.
Sorry to hear about this, @keiro.
If you reached out to our support team about your request, can you please send us the ticket number for your communication, so we can investigate further?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
@keiro wrote:
I tried the free trial of dropbox to upgrade to pro, then I decided not to go through it. Dropbox has still charged me for the annual fee and requested for a refund. I was told that it should get back to me in 3-5 business days but it wasn't. Called my bank and they told me that it should be on dropbox's end.
Did you actually cancel the trial? It doesn't cancel automatically.
-
-
-
- ![]()
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Same situation! it's already 5 business days and it still did not reflect on my account. i cannot reply on the ticket email because my subscription is already cancelled. i'm from the philippines, by the way.
Hi! so talked to a customer support last Dec. 9 to cancel my $200 plan. to sum it up, he agreed to do the refund and was told to wait for 3-5 business days for the process. it's already 5 business days and the refund is still not reflected on my account. i tried to reply to the ticket email but was not allowed to because my subscription is already cancelled and it says i can only reply to the ticket email if i'm a premium users.
anyone who deals or who've dealt with the same problem? were they able to resolute the problem?
Thanks for answering!
Hi there @gabbalba03 - sorry to hear about this.
Can you please let me know your ticket ID so that I can look it up in our system too?
Also, are you getting a specific error when trying to reply to your ticket? If so, please send us a screenshot so that we can have a visual too.
As for the refund itself, have you reached out to your bank for more information perhaps?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
hi! thanks for responding
here's my ticket number : 23057438
here's the error i get from email when i try to reply on that ticket
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!