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How long does a refund take to process?

How long does a refund take to process?

AhmadArif1994
Explorer | Level 3
Go to solution

Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?

43 Replies 43

gabbalba03
Explorer | Level 3
I just called my bank as well. They told me that there was no record of crediting the refund amount from dropbox as of today

Walter
Dropbox Staff

Thanks for the updates @gabbalba03 

 

In that case, can I send you an email to have a further look internally at this point? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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gabbalba03
Explorer | Level 3

Yes ofcourse. This is the email i used to make the transaction :[removed per the Community's Guidelines

Walter
Dropbox Staff

Thanks for the cooperation @gabbalba03 - you've got :envelope: 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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