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How long does a refund take to process?

How long does a refund take to process?

Needhelp1231
New member | Level 2
‎10-09-2023 07:53 PM

Hey,
I just contacted Dropbox via live chat today to cancel my subscription and get a refund for the same. The customer care executive accepted the request and processed the refund, and my account has been downgraded to basic. The refund amount is being shown as "completed" in my billing page. When will I receive the refund?

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Walter
Dropbox Staff
‎10-09-2023 10:58 PM

Hey @Needhelp1231, thanks for posting on our Community!
 

Refunds usually take 3 to 5 business days to be processed so I'd recommend waiting for some time and then check again.

 

Let us know if you have any other questions. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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