How to Downgrade from Dropbox Professional to Plus

[aqr]

I cannot for the life of me figure this out. If I go through the process of "canceling" then it sends me back to the Plan page in settings but there is clearly no option to downgrade from Professional to Plus. I just don't need the extra 1TB. 

[Jay]

Hi @aqr, thanks for contacting us.

Currently, there isn't a method to directly downgrade from Dropbox Professional to Plus. 

You'd need to downgrade fully to a Basic plan first. Once the plan is back on the free plan, at the end of your current subscription, you can then upgrade to Plus.

If you need any further assistance, please let me know!

[aqr]

Thanks, but then will that potentially wipe out the files I need to use because it puts me at a 2gb limit? Or make them inaccessible? I pay monthly, so is the safest plan to wait until right before I'm billed, then cancel it and go to Basic, then upgrade to Plus?

[Jay]

You don't lose files when you downgrade. All that will happen is your files will stop syncing if you're overquota while on the Basic plan.