How to cancel a charge of a third-party account, without access to it?

[Ramon_]

Hi Everyone, I need help !!!
I tried to cancel my subscription for one dropbox account made on an on email address that i can't get in anymore
unfortunately idont have any details to verify my dropbox verification code on this email
I remember the email and the passwords
I have also the all the billing details .
but because I can log in to my account I all the time in a loop
And they still charge me.
Please help me
Best Regards
Ramon

[Rich]

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@Ramon_ wrote:
I tried to cancel my subscription for one dropbox account made on an on email address that i can't get in anymore

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[Ramon_]

Thanks , but I did it already
And nothing happened!
no one comeback to me even they say 1-2 days
And it was 8 days ago

[Megan]

Hey @pyramus, I'd be happy to help! 

Can you share your ticket number reference with me, in order to check its status, and why you have yet to receive a response? 

Let me know more!