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How to cancel account when I no longer have access to associated email address?

How to cancel account when I no longer have access to associated email address?

ericverploeg
Explorer | Level 3

Hi,

 

I have an old Dropbox account that I haven't used for several years, but is still billing my credit card. My problem is that I no longer have access to the email address associated with that account, so I am unable to log in to cancel that account. I had my credit card company block the bill, but Dropbox waited for the credit card block to expire after a number of months and issued the charge again, which just showed up my most recent credit card statement. 

 

Any suggestions?

 

Thanks,

Eric

 

11 Replies 11

adriangarcia
New member | Level 2

Yes please, email me here: [personal information removed per the Community's Guidelines]

 

 

Megan
Dropbox Staff

Hi @adriangarcia, I just sent you an email, see you there.

 

Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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