How to cancel an account for email address I cannot access?

[jfarnum6]

How do I cancel an account for an email address I cannot access?

- I'm unable to log into the dropbox account as I don't have access to the email address. 

[Rich]

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@jfarnum6 wrote:

How do I cancel an account for an email address I cannot access?

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You likely won't be able to gain access to the account without access to the email address. If the account sits idle for more than a year then it will be deleted automatically due to inactivity. If it's a paid account you can contact Support and get them to cancel any future billing.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[jfarnum6]

Unfortunately, I'm unable to access the email inbox associated with my dropbox account (thus, I cannot log into the paid account to submit billing changes/cancellation). 

Can someone from dropbox support please reach out to help process this cancellation? 

Thanks!

[Rich]

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@jfarnum6 wrote:

I cannot log into the paid account to submit billing changes/cancellation

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You don't need to. If you follow through the entire form on the link I provided, you can submit a ticket without signing in. There's a button for billing issues and after that an option for Other when specifying the account.

You CANNOT be signed in to a Dropbox account, including these forums, when doing this otherwise the Support page will detect the account. This is why it's best to use an Incognito/private browsing window, to ensure you're not signed in.

[jfarnum6]

Thanks, Rich. I'll gave that a shot. I've provided my paid account email and personal email so hopefully the support team reaches out in the next 1-2 business days. I'll report back in a few days. Thanks! 

[zorrobyte]

This is exactly why I won't ever use Dropbox again, what kind of company makes contacting support this difficult?

[jfarnum6]

Hi Rich - unfortunately, Dropbox never responded to my inquiry. 

[Rich]

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@jfarnum6 wrote:

Hi Rich - unfortunately, Dropbox never responded to my inquiry. 

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Reply here with your ticket number and a Dropboxer might be able to look into it.

Tagging @Hannah @Megan @Nancy.

[Jay]

Hi @jfarnum6, when you submitted the ticket, did you enter the email you cannot access under the section 'Email address associated with the account' from the support ticket link @Rich provided?

If so, please try again with an email address that you can access for the email to arrive in your inbox?

[jfarnum6]

HI @Jay and @Rich  thank you for the help.  I resubmitted the ticket with my personal email address in the account user field +  provided the paid account email address (which I can no longer access) in the body of the request. There was no ticket# provided. 

Thanks!