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How to confirm my trial is over?

How to confirm my trial is over?

Margaret B
New member | Level 2

I have a free basic account and signed up for a free trial period for essentials. I cancelled the trial and my account only shows the basic account. However, I am receiving emails telling me my essential trial will end 12/22 which I assume I will be charged at that time. When i went into my account to cancel the trial, it only shows the basic and essential is not showing. How do I make sure I am not charged? I can't talk to anyone nor confirm they don't have my financial account to charge. Thank you for your help

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff

Hi @Margaret B, welcome to our Community! 

 

If you see Basic, that most likely means that the trial has been cancelled, and we won't proceed to charge you.

 

However, the downgrade would happen on the renewal date. Now, if you wish to make sure, then I suggest contacting our Support, team. 

 

They should be able to have a deeper insight to account-specific info, and therefore guide you.

 

I hope this helps!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

1 Reply 1

Megan
Dropbox Staff

Hi @Margaret B, welcome to our Community! 

 

If you see Basic, that most likely means that the trial has been cancelled, and we won't proceed to charge you.

 

However, the downgrade would happen on the renewal date. Now, if you wish to make sure, then I suggest contacting our Support, team. 

 

They should be able to have a deeper insight to account-specific info, and therefore guide you.

 

I hope this helps!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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