Plans and Subscriptions
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I have a free basic account and signed up for a free trial period for essentials. I cancelled the trial and my account only shows the basic account. However, I am receiving emails telling me my essential trial will end 12/22 which I assume I will be charged at that time. When i went into my account to cancel the trial, it only shows the basic and essential is not showing. How do I make sure I am not charged? I can't talk to anyone nor confirm they don't have my financial account to charge. Thank you for your help
Hi @Margaret B, welcome to our Community!
If you see Basic, that most likely means that the trial has been cancelled, and we won't proceed to charge you.
However, the downgrade would happen on the renewal date. Now, if you wish to make sure, then I suggest contacting our Support, team.
They should be able to have a deeper insight to account-specific info, and therefore guide you.
I hope this helps!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Margaret B, welcome to our Community!
If you see Basic, that most likely means that the trial has been cancelled, and we won't proceed to charge you.
However, the downgrade would happen on the renewal date. Now, if you wish to make sure, then I suggest contacting our Support, team.
They should be able to have a deeper insight to account-specific info, and therefore guide you.
I hope this helps!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!