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How to get refund of a subscription without consent?

How to get refund of a subscription without consent?

Ahona Ghosh
Explorer | Level 4
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In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.

17 Replies 17

Jo09
Explorer | Level 3
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the hyperlinks you embedded do not allow for emails to be sent - so how can I as a UK citizen, entitled to a 14 day 'cooling off period' access a refund if I am unable to send you an email

Mark
Super User II
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Hi @Jo09 

 

You log a ticket at www.dropbox.com/support. Note that the 14 day cooling off period applies to initial purchases only and not renewals. 


 


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Jo09
Explorer | Level 3
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Yes but the email won't send so therefore l an unable to use this hyperlink. I have tried reatedly. For the UK it is a minimum of 14 days cooling off- this is the same for renewals. I have checked.

Jo09
Explorer | Level 3
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I have checked my rights via whatconsumer.co.uk/cooling-off-and-cancellations/

Nancy
Dropbox Staff
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Hey @Jo09!

 

Can you please let me know a few more details on the plan you’ve purchased, so that I can further help? 

 

What type of plan is it (Plus/Professional/Family/Business)? Also, did you upgrade your Dropbox account directly via www.dropbox.com or the App Store/Google Play?

 

Keep me posted.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Jo09
Explorer | Level 3
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All sorted thanks Nancy, l've secured a refund.

dgmccartney
New member | Level 2
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As far as I know, I only have a basic free account that I use, but then got a charge on my credit card for $127.79 which looks like a plus plan for a year.   If there's another paid account of which I'm not aware, I'm not using it and don't even know how to log into it.  This could be an unauthorized charge to my account, or a renewal charge after the account was downgraded.  If the account was downgraded, there should not be any additional charges either.  Their support site says they do not offer refunds, and they do not offer phone support at this level.  How do I fix the problem?

Walter
Dropbox Staff
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Hey @dgmccartney, sorry to hear about this.

 

Would it be OK if we reach out via email to have a further look internally?

 

In the meantime, you could try using our self-serve look up tool to identify the email address that's associated with the charge too. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    dgmccartney New member | Level 2
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