Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.
the hyperlinks you embedded do not allow for emails to be sent - so how can I as a UK citizen, entitled to a 14 day 'cooling off period' access a refund if I am unable to send you an email
Hi @Jo09
You log a ticket at www.dropbox.com/support. Note that the 14 day cooling off period applies to initial purchases only and not renewals.
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Hey @Jo09!
Can you please let me know a few more details on the plan you’ve purchased, so that I can further help?
What type of plan is it (Plus/Professional/Family/Business)? Also, did you upgrade your Dropbox account directly via www.dropbox.com or the App Store/Google Play?
Keep me posted.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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As far as I know, I only have a basic free account that I use, but then got a charge on my credit card for $127.79 which looks like a plus plan for a year. If there's another paid account of which I'm not aware, I'm not using it and don't even know how to log into it. This could be an unauthorized charge to my account, or a renewal charge after the account was downgraded. If the account was downgraded, there should not be any additional charges either. Their support site says they do not offer refunds, and they do not offer phone support at this level. How do I fix the problem?
Hey @dgmccartney, sorry to hear about this.
Would it be OK if we reach out via email to have a further look internally?
In the meantime, you could try using our self-serve look up tool to identify the email address that's associated with the charge too.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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