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I bought a license key from Amazon and can't redeem it. Can you help?

I bought a license key from Amazon and can't redeem it. Can you help?

leejl01
New member | Level 2

Hi, 

I purchased a license key from Amazon and when I go to redeem it, there is a message that the license key is invalidated. There seems to be no way to fix the issue without creating a support post here since these instructions (link) literally don't exist...

23 Replies 23

Hannah
Dropbox Staff
Hey there @leejl01, thanks for posting on the Dropbox Community!

Can I actually reach out to you via email, so we can look into this?

Thanks.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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leejl01
New member | Level 2

yes, you can reach out via email

Hannah
Dropbox Staff
Perfect! I just reached out to you, so make sure to check your emails!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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alex0622
New member | Level 2

I'm having the same issue redeeming an Amazon license key. What should I do next?

Walter
Dropbox Staff

Hey @alex0622, sorry to hear about this.

 

Can you please confirm that you've already tried the steps outlined here and that they didn't work for you?

 

If you're getting a specific error, please send us a screenshot too. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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alex0622
New member | Level 2

Thanks for your quick response! Unfortunately those steps aren't working for me. I'm still listed as being on the "Basic" plan. I get the following error when entering my key:

 

alex0622_0-1654541427062.png

Walter
Dropbox Staff

Thanks for the screenshot @alex0622

 

Would it be OK if we reach out via email to have a further look internally? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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alex0622
New member | Level 2
Yes, of course! Thank you.

Walter
Dropbox Staff

No biggie @alex0622 - you've got :envelope: 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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