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I can't cancel my Essentials trial or downgrade

I can't cancel my Essentials trial or downgrade

Helpplznow
Explorer | Level 3

Hi there, 

My Dropbox Essentials Trial is supposed to end on June 11th.  I keep trying to cancel but it keeps giving me an error message.  I can't even change my plan if I wanted to.  Please help.  

14 Replies 14

Helpplznow
Explorer | Level 3
My account seems to have reverted back to Basic. Thank you.

Roga41
Dropbox Staff

This is perfect! I am glad that we were able to confirm the cancellation of your trial plan and that it got reverted back to the Basic plan already. Hope you have a great day ahead. 

Andrevnvrn39
Explorer | Level 3
Go to solution
That error caused me to have a plan i do not want.i
wanted to use that money for something else. What now

Andrevnvrn39
Explorer | Level 3
Go to solution
Could not cancel. Chrome

Nancy
Dropbox Staff
Go to solution

@Andrevnvrn39, are you also unable to cancel your plan via a different browser/incognito mode?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    Andrevnvrn39 Explorer | Level 3
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    Roga41 Dropbox Staff
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    Helpplznow Explorer | Level 3
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