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I can't cancel my charge, not sure the email address associated with it.

I can't cancel my charge, not sure the email address associated with it.

CP1377
New member | Level 2

I can't cancel, I don't know what email it is associated with. I can't contact anyone. Not even creating this account. I have an account coming out of my credit card but no information associated with it. Please help!!!

7 Replies 7

Rich
Super User II

@CP1377 wrote:
I have an account coming out of my credit card but no information associated with it.

You can use the credit card charge lookup tool to identify the account that you're being charged for. Once you find the account, you can sign into the account, resetting the password if needed, and cancel the subscription.

CP1377
New member | Level 2
It didn't let me. I tried that.

Megan
Dropbox Staff

Hi @CP1377, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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CP1377
New member | Level 2
ticket/23987355

Megan
Dropbox Staff

Thanks for that @CP1377!

 

I was able to locate your ticket number, and I'll get back to you shortly.

 

See you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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CP1377
New member | Level 2
I tried emailing you it didn't work. The email says undeliverable. Please try again or how can I send you my phone number in a secure way?

Rich
Super User II

@CP1377 wrote:
I tried emailing you it didn't work. The email says undeliverable. Please try again or how can I send you my phone number in a secure way?

Just wait for their reply. They won't call you as there is no phone support unless you're on a Business team account. It may take a day or so but they'll get you sorted.

Need more support?
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Top contributors to this post

  • User avatar
    Rich Super User II
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    CP1377 New member | Level 2
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    Megan Dropbox Staff
What do Dropbox user levels mean?