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I can't cancel my free trial on my iPad. Why?

I can't cancel my free trial on my iPad. Why?

DS16
Explorer | Level 3

I signed up for a free trial on an old iPad Air. When I go into my account it does not give me an option for subscriptions  or seem to provide any other means to cancel.

8 Replies 8

Walter
Dropbox Staff

Hi there @DS16 - sorry to hear you're having issues with this.

 

Could you please take a look at your plan tab and let me know what is reported there?

 

If you have access to the old iPad, can you take a look at the account tab in the Dropbox mobile app and let us know what you find there as well?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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DS16
Explorer | Level 3

The information on my plan page i

      Personal Dropbox space

       Accounts

       

 

DS16
Explorer | Level 3

My plan tab on my iMac account i

       Personal Dropbox space

       Accounts

       licence key

The screen for accounts on my iPad is 

  space used

 manage devices

 camera uploads

 manage offline files

 passwords

 sign out

 

Dwain

 

 


Thanks 

Dwain

 

Mark
Super User II

We need screen grabs I'm afraid

 

However you cancel plans via the AppStore if bought on a mobile device. 


 


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DS16
Explorer | Level 3

Attached is a screenshot of account. Will try to get the other screens if you need them

 

IMG_0093.jpg

 

Dwain

Hannah
Dropbox Staff

Thanks for the screenshot, @DS16.

 

The Dropbox app indicates that you're on a free Basic account.

 

How did you originally create the trial? From the Dropbox app on that device? Or directly from our website?

 

And is it possible that it's on a different account, under a different email address?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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DS16
Explorer | Level 3

I initiated the trial on the iPad that is now basic.

I don't know how the account  could be on a different email address unless it is on my new iPad which is a  more up-to -date model and it is linked the old one.  I cannot access the account on the new iPad as it is storing too much data apparently. I believe that it should be under the same email since I copied the whole system from the old ipad when I bought th new one. 

Dropbox would not let me in initially. After I initiated the trial, I was able to access  my files. It is an old iPad that I seldom use so I deleted some files. After that it seems like it returned to basic. 

Megan
Dropbox Staff

If the app says that you're using our Basic plan, it seems that the trial might have ended or already cancelled @DS16.

 

Based on the info, that looks to be the case there. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    DS16 Explorer | Level 3
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    Hannah Dropbox Staff
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    Mark Super User II
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