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I can't cancel my free trial

I can't cancel my free trial

mcbvolk1
Explorer | Level 3

I already tried to follow the "instructions" to cancel this. I also tried the Billing Request Form which is most likely a waste of time because there should be no charges on my card because I'm still in the free trial period. Please contact me about how I can actually cancel my free trial. 

 

Also please fix the documentation so people can do this without resorting to a community post.

 

It is messed up how hard this is. 

3 Replies 3

Jay
Dropbox Staff

Hi @mcbvolk1, thanks for bringing this to our attention.

 

Did you create the trial via the Dropbox site directly, or the mobile app itself?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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mcbvolk1
Explorer | Level 3

I'm pretty sure it was through the website

 

Jay
Dropbox Staff

What is the current plan you're seeing on this page?

 

Could you confirm that you've followed these steps to cancel your trial on the Dropbox site?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    mcbvolk1 Explorer | Level 3
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